At POMP & POSEY, we take great pride in the quality & craftsmanship of our collection and want you to be perfectly satisfed with your purchase. If you are not satisfied with your purchase for any reason, we will gladly provide you with a no hassle return & refund within 30 days of receipt. Item(s) must be received in original resalable condition & packaging (which includes the original sealed cellophane). Buyer is responsible for return shipping costs unless the return is a result of an error on our part.
We are not responsible for lost or damaged returns and encourage you to safely pack and seal your return, ideally in its original shipping packaging using a tracking & insurance services.
Returns will be processed within 3 business days of return receipt. Items returned more than 30 days after receipt of deliverey will be shipped back to youupon your request & expense.
Please email us to notify us of a return, any questions or concerns at [email protected].
Please ship returns to:
POMP & POSY
Returns Department
11422 Belmont Lake Drive, Suite 101
Las Vegas, NV 89135
Items Damage in Transit
Despite our very best efforts to prevent it, packages are occasionally damaged during shipping. Should this happen it is important that you contact us within 5 business days of receipt. Please email us detailed pictures clearly showing (1) the damaged product (2) the damaged packaing and (3) the packages shipping label. We will file an insuramce claim on your behalf submitting your pictures as well as our footage of your order from the packing and shipping department. Please retain all items and packaging, including the shipping package as it may be required to be presented to your local USPS branch in order to complete the insurace claim. This process usually takes 1-3 business days to settle a claim.